Privacy Policy

The Inside Method is operated by Y2H PTY LTD.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit this website, enquire about The Inside Method, join the membership, use related services, or communicate with us.

By using this website or participating in The Inside Method, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information we collect

We may collect personal information including your name, email address, phone number, date of birth, address, payment-related information, health goals, health history, symptoms, medications, supplements, allergies, lifestyle information, food and symptom tracking, forms, questionnaires, appointment information, messages, uploaded files, progress information and other information you choose to provide.

We may also collect technical information such as your IP address, browser type, device information, pages visited, website interactions and general website analytics.

2. Health information

Because The Inside Method provides naturopathic and wellness support, we may collect health information that you provide through forms, questionnaires, tracking, weekly reviews, messages, uploaded pathology results or other records.

This information is used to provide membership support, review progress, prepare feedback, communicate with you, maintain appropriate records and support your participation in The Inside Method.

You are responsible for providing complete and accurate information and updating us if your health, medications, supplements, pregnancy or breastfeeding status, allergies or circumstances change.

3. How we use your information

We use your information to:

• provide The Inside Method membership and related services
• process registrations, payments and subscriptions
• communicate with you about your membership
• review forms, tracking, health goals and weekly reviews
• provide personalised feedback and general naturopathic guidance
• deliver recipes, lessons, resources, protocols and educational content
• manage appointments, group sessions and community access
• maintain appropriate business and health records
• respond to enquiries and support requests
• send relevant membership updates or occasional marketing where permitted
• improve our website, services and client experience
• meet legal, insurance, accounting and regulatory obligations

4. Practice Better, Stripe and third-party providers

The Inside Method may be delivered through Practice Better and may involve forms, tracking, messaging, digital resources, group discussions, email notifications, appointments, video, audio and other digital tools.

Payments may be processed through Stripe or another secure payment provider. We do not intentionally collect or store full credit card details through website forms. Payment information is handled by the payment processor.

We may also use third-party providers for website hosting, email communication, analytics, scheduling, file storage, payment processing, client management and related business operations.

These providers may access personal information only as needed to provide their services.

5. Community spaces and group visibility

The Inside Method may include a member community, group feed, group chat, group program or other shared spaces.

Information you voluntarily post in community spaces may be visible to other current members. This may include your display name, profile photograph if enabled, comments, replies, reactions, questions, participation in discussions and other content you choose to share.

Posts, comments and information shared within community spaces are not private communications between you and Y2H PTY LTD.

Private forms, personal tracking entries, Weekly Health Reviews, individual feedback and direct messages will not be intentionally shared with other members unless you provide consent or disclosure is required or permitted by law.

You are responsible for deciding what personal, health or identifying information you choose to share in community spaces.

6. Disclosure of information

We may disclose personal information to:

• Practice Better and other platforms used to deliver the membership
• Stripe or other payment providers
• email, website, hosting, scheduling, storage or technology providers
• professional advisers including accountants, lawyers or insurers
• contractors or team members who assist with service delivery
• regulatory bodies, authorities or emergency services where required or permitted by law

We do not sell personal information.

We do not publicly disclose your personal information, health information, progress information, images, testimonials or personal story for marketing purposes without separate consent.

7. Email and marketing communication

If you subscribe to emails or join The Inside Method, we may send you relevant updates, resources, reminders, membership information and occasional marketing communication.

You can unsubscribe from marketing emails at any time. Some administrative or transactional emails may still be required to deliver your membership or manage your account.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no website, app, email service or online platform can be guaranteed to be completely secure. You are responsible for keeping your login details confidential and using secure devices and internet connections where possible.

9. Access and correction

You may request access to the personal information we hold about you or ask for corrections if the information is inaccurate, incomplete or out of date.

To request access or correction, contact us using the details below.

10. Retention of records

We retain personal and health information for as long as reasonably required for service delivery, legal, insurance, accounting and record-keeping purposes.

11. External links

This website may contain links to external websites or third-party platforms. We are not responsible for the privacy practices, security or content of external websites.

12. Contact

For privacy questions, access requests or concerns, contact:

Y2H PTY LTD
Trading as The Inside Method
Website: www.theinsidemethod.com.au
Contact: www.theinsidemethod.com.au/contact